Delivery

Delivery

What shipping methods are available?

At FutgyVIP we know waiting can be a concern. That’s why we offer a single standard shipping method that is completely free. Estimated delivery is 7 to 18 working days. We know that may sound long, but we believe the wait is worth it — and that’s exactly why we don’t add any extra shipping cost. We also ship internationally, so you can enjoy our products from anywhere in the world.

Where is my order?

Once you complete your purchase, you’ll receive a unique tracking number for your order. With it you can follow your parcel from the moment it leaves our warehouse until it reaches your door. We’ll keep you updated by email, where you’ll get the tracking number and status updates. We recommend visiting our "Track my order" page for more details on how tracking works at FutgyVIP.

How long does customisation take?

If you’ve chosen to customise your order, we ask for a little extra patience. Customisation can take an additional 4 to 6 working days before your order is ready to ship. Once it’s done, we’ll send you a shipping notification with a tracking number so you can follow your order at all times. Thanks for your patience — we can’t wait to send you your personalised item.

My order has not arrived, it is still in transit. What do I do?

We fully understand your excitement about receiving your order, and at FutgyVIP we are committed to making the tracking process as easy as possible for you. Once your order has shipped, you will receive a tracking link where you can see the latest updates on the location of your package. We ask that you be patient and wait until the estimated delivery date.

If for any reason there is a delay, don't worry. Tracking information will provide you with details about the current location of your package and possible causes of the delay. If after 15 business days from shipment you still have not received your order, we encourage you to contact our customer service team. Your satisfaction is our priority, and we will do everything we can to ensure that you are happy with your purchase.

My order has not arrived and the tracking indicates that it has been delivered.

At FutgyVIP, we understand the frustration this situation can cause. We recommend that you first check to see if a neighbor has received the package on your behalf. If after this check you still cannot locate your order, do not hesitate to contact our customer service team as soon as possible. We will conduct an investigation and work closely with you and our carriers to locate your package as soon as possible. We are here to help you and make sure you receive your order without any problems.